Terms and Conditions
These terms govern your use of the Ocademy website, learning platform, online courses and downloadable products.
Last updated: 10 November 2026.
About These Terms
These terms are a contract between you and Web Fuel Agency Ltd, trading as Ocademy (“Ocademy”, “we”, “us”), registered in Gibraltar with company number 115730. Our registered office is Suite 23, Portland House, Glacis Road, Gibraltar GX11 1AA.
Ocademy is a product of Web Fuel Agency Ltd. We offer online CPD training courses and other digital learning products to consumers and businesses worldwide.
By using the website, creating an account, booking a call, or buying a course or download, you agree to these terms and to our Privacy Policy, Cookie Policy and Refund Policy. If you do not agree, do not use the services or complete a purchase.
We use cookies and similar technologies as described in the Cookie Policy. On the marketing website, cookie choices are collected and stored by Consently. Google Analytics and the GoHighLevel booking calendar load only after you click Accept All, or enable the relevant category, in the Consently banner. You can change or withdraw that consent at any time through the Consently cookie settings on this website.
If you buy for an organisation, you confirm that you have authority to bind it. In that case, “you” includes the organisation.
Eligibility
You must be 18 or over to create an account or buy from us. The courses are intended for adult learners in a work or professional context.
Accounts
Some features, including course access, require an account on our learning platform. Sign-in uses your email address and a one-time code we send to that email.
You must give accurate details, keep your email account secure, and tell us through the contact form if you think someone else has used your account.
Accounts are for a single named user. You must not share sign-in codes, access links or your account with anyone else. We may suspend or close an account if these terms are broken, or if we need to do so to protect the platform or other users.
Course Access and Licences
When you buy a course or download, we grant you a personal, non-exclusive, non-transferable licence to use it for your own learning, for the access period stated in the course or offer description.
If an organisation buys places for its staff, each place is for one named individual only, unless the offer description says otherwise.
You may not copy, share, resell, publish, or otherwise make the materials available to anyone else, except for reasonably printing or downloading a copy for your own use where the platform allows it.
We will use reasonable care to keep the platform available, but we do not guarantee uninterrupted access. We may update course content from time to time.
Prices and Payment
Purchases are made through our learning platform checkout at app.ocademyglobal.com. Prices are as shown at checkout. Card payments are handled by our payment service provider. Ocademy does not see or store your full card number.
A contract is formed when we accept your order and payment is successfully completed. We will then provide access or download as described in the offer.
If a payment fails, is reversed or is charged back, we may suspend access until the matter is resolved.
Cancellations and Statutory Rights
Your legal cancellation and faulty-content rights are set out in our Refund Policy. Nothing in these terms affects your statutory rights.
Digital content is supplied as soon as course access begins, or, for the AI-Powered Remote Team Playbook, as soon as the download is made available.
At checkout, you must tick a required checkbox to agree to these terms, to ask for your course access to start immediately, and to acknowledge that you lose your 14-day right to cancel once access begins. For the Playbook, the same applies once the download is made available. If that checkbox was not completed, we will not treat the cancellation right as lost.
Certificates and CPD
Ocademy is a CPD certified training provider, approved by The CPD Group, provider number 787098. AI Awareness Training 2027 and Cybersecurity Awareness Training 2027 are CPD accredited. The AI-Powered Remote Team Playbook is a set of downloadable files and is not a CPD course and does not include a CPD certificate.
Where a course is described as ending with a CPD certificate, we will issue a certificate when you complete the course as described on the course or offer page.
CPD accreditation means the course has been independently checked against that body’s standards. We do not guarantee that a particular employer, professional body, regulator or education authority will accept the certificate or count it toward a membership, licence or hours requirement. You should check with that body before you rely on it.
AI-Generated Content
Some course videos use AI-generated or avatar presenters. Course content is general training and information. It is not legal, regulatory, security or professional advice for your organisation, and it is not a substitute for advice on your own circumstances.
Laws and official guidance change. You are responsible for checking the current rules that apply to you.
Intellectual Property
All rights in the website, platform, course videos, scripts, documents, certificates, branding and other Ocademy materials belong to us or our licensors. Except for the limited licence above, you are not granted any rights in them.
You must not remove credits, watermarks or proprietary notices, or use our name or branding without permission.
Acceptable Use
You must use the website, platform and materials lawfully and fairly. You must not:
- share your account or course access, or allow anyone else to use a licence issued to you;
- copy, record, scrape or redistribute course videos or files, except as these terms allow for your own use;
- attempt to bypass security, payment or access controls, or probe the platform without our written permission;
- introduce malware, or use the services in a way that harms us, other users, or our providers;
- submit unlawful, misleading or infringing content, or personal data you are not entitled to share; or
- use the services to break any applicable law.
We may suspend access if we reasonably believe this section has been broken.
Liability
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot legally be excluded or limited. Your statutory rights as a consumer are not affected.
The courses and other materials are provided for general training and information. We do not warrant that they will meet a particular regulatory or business outcome, or that the platform will be error-free or continuously available.
If you are a consumer, we are responsible for loss you suffer that is a foreseeable result of our breaking these terms or of our failing to use reasonable care and skill, but we are not responsible for loss that was not foreseeable, or for loss of profit, business or business opportunity, or for loss caused by a third-party service that is outside our control (including payment or internet providers).
If you buy in the course of a business, then to the fullest extent permitted by law we are not liable for loss of profit, revenue, business, goodwill, data, or for any indirect or consequential loss, and our total liability arising out of or in connection with a purchase is limited to the amount you paid us for that course or product.
Changes to These Terms
We may update these terms from time to time. The updated version will be published on this page, with a revised “Last updated” date. Changes will not affect a contract you have already entered into, except where the law requires or allows it, or where we need to make a change for security or legal reasons. If you do not agree to a change that applies to your ongoing use of the website or an account, you should stop using the service and contact us.
Governing Law
These terms, and any dispute or claim arising out of or in connection with them, are governed by the law of Gibraltar.
The courts of Gibraltar have jurisdiction. If you are a consumer, this does not deprive you of the mandatory protections of the law of your usual country of residence (for example, the United Kingdom), and you may be able to bring proceedings in your home courts where that law allows.
Contact
Please use our contact form for questions about these terms, your account or a purchase. To discuss team training, use Book a Call. You can also write to:
Web Fuel Agency Ltd (Ocademy)
Suite 23, Portland House
Glacis Road
Gibraltar GX11 1AA