Refund Policy
This policy explains the legal cancellation and remedy rights that apply to Ocademy digital courses and downloads. Nothing in this policy affects your statutory rights.
Last updated: 10 November 2026.
Who This Policy Covers
This policy applies to purchases of Ocademy digital products, including online video courses and downloadable materials such as the AI-Powered Remote Team Playbook, made through our learning platform checkout at app.ocademyglobal.com.
If you are a consumer, you have legal rights that this policy describes. If you buy in the course of a business, the consumer cancellation right described below does not usually apply. Rights that the law does not allow us to exclude still apply where they are relevant.
These terms are offered by Web Fuel Agency Ltd, trading as Ocademy, registered in Gibraltar with company number 115730, registered office Suite 23, Portland House, Glacis Road, Gibraltar GX11 1AA.
Your 14-Day Cancellation Right
If you are a consumer in the United Kingdom, you have a legal right to cancel a distance contract for digital content within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, unless that right is lost as explained below.
If you are a consumer in the European Union, you have an equivalent 14-day withdrawal right under EU consumer law. If you are a consumer in another country, you keep any mandatory cancellation rights that apply in your home country.
To cancel while the right still applies, send a clear message through our contact form within 14 days of the contract, stating that you want to cancel. Please include the email used to buy, the product name and the date of purchase if you have them.
If a cancellation right still applies, we will reimburse you without undue delay and in any event within 14 days of being informed of your decision, using the same payment method you used, unless you agree otherwise.
When That Right Is Lost
Digital content is supplied immediately, or almost immediately, after purchase: course access on our learning platform, or, for the AI-Powered Remote Team Playbook, when the download is made available.
If you are a consumer, your 14-day cancellation right is lost once we start supplying the digital content, provided that, at checkout, you ticked a required checkbox asking us to start the supply during the cancellation period and acknowledging that you would lose your right to cancel once access begins, or, for the Playbook, once the download is made available.
If that checkbox was not completed, we will not treat the right as lost.
Faulty Digital Content
If you are a consumer in the United Kingdom, the Consumer Rights Act 2015 requires digital content to be of satisfactory quality, fit for purpose and as described. If it is not, you may be entitled to a repair or replacement, a price reduction, or a refund, as the Act provides.
Consumers in other countries keep the mandatory remedies that apply in their home country.
To raise a fault, use our contact form and tell us what is wrong, the product name, and the email used to buy. We will look into it and explain the next step.
Business Purchases
If you buy as a business, or for an organisation, the 14-day consumer cancellation right does not usually apply. We will still consider a report of faulty content and any remedies the law requires.
Card Disputes
You may also be able to raise a dispute with your card issuer or payment provider. Please contact us first where you can, so we have a chance to help.
Contact
Use our contact form to cancel (while the right still applies), to report a fault, or to ask about this policy. You can also write to:
Web Fuel Agency Ltd (Ocademy)
Suite 23, Portland House
Glacis Road
Gibraltar GX11 1AA
Our Terms and Conditions also apply to your purchase. Nothing in this policy affects your statutory rights.